| Question: |
Why do I have to create an account? |
| Answer: |
Your account helps us identify you when you use our site and allows you to make purchases, It also gives us a way to contact you regarding your printing needs, as well as to help you keep track of your order history. |
| Question: |
How do I create an account? |
| Answer: |
Creating an account is simple and takes just a moment. Click the "My Account" button at the top of any page on our site and then click continue under the new customer section to begin the process. Then, you will need to follow these simple steps to create an account:
1. Enter your first and last name in the "Name" fields.
2. Enter your email address.
3. Enter your street address, city, state & zip code.
4. Enter your telephone number.
5. Enter a unique password, then re-enter it in the next field for confirmation.
Remember, the email address you give us is where all of your XcelPrinting communications-including order confirmations, special updates, and any email newsletters you sign up for-will be sent. Your email address will also be used when you log in to XcelPrinting. |
| Question: |
How will my information be used? |
| Answer: |
XcelPrinting respects your privacy completely. We will never sell, rent, or give away any of your personal information without your permission. The information contained in your account helps us identify you when you are on the site. We use your email address to send you order confirmations, important updates, and any email newsletters you've requested. The password you create for your account is for you alone. It ensures that only you have access to your account. |
| Question: |
How do I access my XcelPrinting.com account? |
| Answer: |
Your XcelPrinting account can be easily accessed by clicking the "My Account" button at the top of any page on our site. You will need to be logged in with your email address and password before any account information is displayed. Only registered XcelPrinting.com users have an account.
To log in, select the "Log In" link at the top of any page on our web site, and then enter your email address and password. Click the "My Account" link, which is also located at the top of any page.
The My Account page allows you to view your order history, as well as your account preferences. |
| Question: |
How do I change the email associated with my account? |
| Answer: |
To change the email address associated with your XcelPrinting account, you must first log in. To log in, select the "My Account" link at the top of any page on our web site, and then enter the email address you currently use on our site. Next, type in your password. Click the "Login" button, which is located immediately below the password field.
On the My Account page, click the "view or change my account information" link on the page. Simply replace your current email address listed in the field with the New Email Address you would like to use and Click the "Continue" button. |
| Question: |
How do I update my account info? |
| Answer: |
To change any of the information that you have saved in your XcelPrinting account, you must first log in. To log in, select the "Log In" link at the top of any page on our web site, and then enter your email address and password. Click the "My Account" button, which is also located at the top of any page. From there, you can make and save any changes.
If you forget your password, please click the "I Forgot My Password" link on the Log In page |
| Question: |
How do I view my account history? |
| Answer: |
In order to view your XcelPrinting order history, click on the "View Order History" link at the bottom of any page on our website. If you are not already logged in, you will be prompted to do so at this time. Once you have successfully logged in you will automatically be redirected to your order history. |
| Question: |
Can I access my account info from different computers? |
| Answer: |
Yes. Your account information is stored on XcelPrinting's secure Internet servers, so you can access XcelPrinting from just about anywhere.
Your XcelPrinting account can be easily accessed by clicking the "My Account" link at the top of any page on our site. You will need to be logged in with your email address and password before any account information is displayed.
The My Account page allows you to view your orders , as well as your account preferences. |
| Question: |
How long will my files be saved by XcelPrinting? |
| Answer: |
Your artwork files will saved by us for a minimum of 2 years, after which time it may be deleted. |
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